Contents01 Survey distribution fundamentals02 Effective survey timing and frequency03 Survey distribution methods04 Personalizing survey invitations05 Boosting survey response rates06 Survey distribution is just as important as the survey itself
In today's data-driven business landscape, surveys have become an indispensable tool for gathering insights from customers, employees, and other stakeholders.
But simply creating a survey isn't enough—effective survey distribution is crucial to gaining high completion rates and accurate data collection. This guide provides strategies for distributing surveys, including when to send the survey, how to send it, how to personalize it, and more.
By following these best practices, you'll have the tools to maximize the impact of your surveys and gain actionable insights that drive informed decision-making. So, let's dive in and discover how to optimize your survey distribution methods for success.
Survey distribution fundamentals
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Alex Armstrong | 02.2024
The foundation of successful surveys and powerful data lies in understanding your target audience and their preferences. If you don't understand your audience's behaviors and communication habits, you'll miss them every time. Use these insights to guide your decisions about how you'll distribute your surveys—making sure they'll reach the right people and receive a meaningful response.
This is all to say that choosing the right survey distribution method is paramount. Why's thoughtful distribution and messaging important? Well, you wouldn't want to go all-in on social media distribution if your target audience actually prefers to receive text messages about new products or updates. Or, you wouldn't want to email a survey meant for homeowners to someone who chooses only to rent. Without understanding your audience, you'll miss the data you're hoping to collect.
To raise the stakes higher, there are numerous methods of survey distribution, each with its own sets of advantages and disadvantages. And, regardless of which you might want to focus on, your audience will be the one telling you which you should be going after. It's important to carefully consider the goal of your research, the preferences of your target audience, and the resources you have available when deciding which distribution channel is right for your data collection efforts.
Wondering how exactly to determine your audience's preferred communication channels? Just ask them! Get the 101 on zero-party data and start asking your audience directly for key insights.
Another fundamental to heed—mobile-friendliness is non-negotiable. This is because mobile browsing makes up 57.8% of global internet traffic. Building a mobile-responsive survey is critical to capturing your audience's attention and trust. By doing so, you show that their experience is your top priority.
Last but not least, keep your survey short and to the point. Attention spans are limited, and lengthy surveys lead to drop-offs and poor completion rates. Instead, aim to provide a concise survey that can be completed in less than two minutes, and ideally, has six or fewer questions. You'll want to focus on asking only the most critical questions and saving longer, less relevant, or more laborious questions for a different time.
Effective survey timing and frequency
You can have the right questions in the right format, and still miss your audience.
Timing is everything
To get the most out of your survey, keep a few tips in mind.
Avoid peak vacation and holiday periods
Instead, opt for periods when your target audience is likely to have the time and inclination to participate in your survey. Start by researching the best send days and times for the method of distribution you choose. Then, reference this with any first-party and zero-party data you have. You'll want to make sure this reflects the preferences indicated by your audience.
Keep it short and sweet
Attention spans are limited, so aim for a survey that can be completed in a few minutes or less. This will increase the likelihood of completion and enhance the quality of the data collected.
Determine the optimal frequency for sending surveys based on the nature of your research and the preferences of your target audience. Sending surveys too often can lead to survey fatigue and lower response rates, while infrequent surveys may result in outdated or irrelevant data.
Look to your audience to give you hints (or less subtle feedback) about the days, times, frequency, and length of your surveys. And if one survey doesn't receive much traction—don't panic. Quickly shifting your strategy or content can create more chaos than the defeat of a single poorly-performing survey.
Survey distribution methods
Just as there are so many ways to message a friend, there are just as many methods of distributing surveys. The appropriate method of distribution for your specific survey depends on the nature of your research or goal of your findings, the target audience, and the resources you have to dedicate.
Here are a few common survey distribution methods.
Email surveys are a popular and inexpensive way to distribute surveys. There are plenty of easy-to-setup email management applications, and they make it plenty easy to reach many people, fast. Keep in mind, though, that email surveys may earn low response rates due to recipients not having the time or motivation to finish them. Plus, with email surveys, you create a truly seamless experience by embedding your survey in the body of your email. That way, survey takers don't have to navigate to a separate webpage.
Social media surveys
Social media platforms, such as Facebook, Instagram, and X (formerly Twitter), can be used to distribute surveys to a wide audience. Social media surveys can be particularly effective for reaching younger audiences. Keep in mind that narrowing your distribution channels to only social media can also attract bias. People who are active on social media may be more likely to participate in the survey.
Looking for demographics information for different social media platforms? Check out this guide from Sprout Social.
Text message surveys
Text message surveys are a convenient way to reach people on their phones. Which is a good thing, since the average time spent on phones in the US tops four and a half hours per day. And because of format, text surveys are typically short and easy to complete, which can help to improve response rates. Their strength is also their caveat—text surveys aren't the best choice for complex or long-answer options.
Website pop-ups can be used to distribute surveys to visitors to a website. Website pop-ups can be targeted to specific visitors based on their browsing behavior, which can help to improve response rates. However, website pop-ups can be annoying to some visitors, which may lead to them leaving the website.
In-person surveys are conducted by interviewing people face-to-face. They can be useful for collecting detailed information from a specific group of people. However, they can be more difficult to access because they're time-consuming and can be expensive to conduct.
Personalizing survey invitations
Connecting with your audience and building trust doesn't happen overnight. Gathering small pieces of personal information and using it to customize communications is a great way to build that trust. We've found that personalizing recipient communications increases completion rates and contributes to higher-quality data.
There are several ways to personalize survey invitations—and we cover several easy-to-implement methods in our guide on Using Logic to create truly personalized surveys.
But we'll cover them here briefly.
Include the recipient's name in the invite and throughout the survey. With Typeform this is done using hidden fields
Use hidden fields to personalize other information, such as job title, company, and more. A more relevant survey increases the likelihood that your recipient will open it.
Lastly, remember to double-check the mobile experience for your survey takers. More and more people are accessing the internet on their phones, so it's important to make sure your survey invitations are easy to read and complete on a small screen.
By following these tips, you can personalize survey invitations and increase the response rate to your surveys. This will give you more accurate and valuable data that you can use to make informed decisions.
Boosting survey response rates
A high survey response rate is crucial to gathering meaningful data and insights.
Here are several effective strategies to increase participation:
Offer incentives for participation
Providing incentives such as gift cards, discounts, or the chance to win a prize can motivate your audience to complete your survey. However, make sure that the incentive is relevant to your target audience and aligns with your research objectives.
Keep surveys short and focused
Lengthy surveys can lead to drop-offs and reduce the quality of your data. Aim for a concise survey that can be completed in a few minutes or less. Typeform reserach shows that surveys with more than 6 questions have less than a 50% completion rate. You'll also want to make sure that your questions make sense. Meaning, the questions you asking should have a clear purpose. If survey takers don't understand why they're being asked a question, chances are they won't answer it.
Personalize survey invitations
As we covered earlier, personalizing survey invitations increases the likelihood of recipients opening and completing your survey. Include the recipient's name, segment your audience based on demographics or interests, and use dynamic fields (or hidden fields) to tailor the invitation to each individual.
Send reminder emails to non-respondents
Following up with non-respondents can increase your response rate. Send reminder emails a few days after the initial invitation, making sure to personalize the message and emphasize the importance of their participation. You might also consider offering an additional incentive for those who complete the survey within a specified time frame.
Use a variety of distribution channels
Relying on a single distribution channel may limit your reach and participation. Use multiple channels to increase the visibility of your survey and to reach different segments of your audience. Consider the preferences and habits of your target audience first when choosing your primary distribution channels.
By implementing these strategies, you can effectively boost survey response rates, building a larger and more representative sample for your research or data collection efforts.
Survey distribution is just as important as the survey itself
Simply stated, if your survey doesn't reach the right people at the right time, the design and content don't really matter. From choosing the right platforms for distribution to making sure to create an inviting introduction with your survey, the details matter. Remember to stay conversational and treat your respondents for what they are—human! By following our tips and recommendations, you can gather more data and get more actionable insights. Which, after all, is the goal of every survey.