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Voice of the Customer Survey Template

Voice of the Customer Survey Template

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Thanks for agreeing to help us out! Your feedback helps us understand what features to build and how to support you better. *Your feelings about our product.* Let's start by finding out what you think about our product. On a scale of 1 – 7, tell us how much you agree with the following statements *Connecting with my tools* On a scale of 1 – 7, tell us how much you agree with the following statements *Collaborating with my team* On a scale of 1 – 7, tell us how much you agree with the following statements *We'd like to know how satisfied you are with customer success teams.* Who have you interacted with in the last three months? *How have your interactions been with our team?* On a scale of 1 – 7, tell us how much you agree with the following statements You're halfway through this survey. Thanks so much for your time and feedback. *We want to make learning our product easy and fun.* So, what are your favorite ways of learning how to use a new tool? On a scale of 1 – 7 tell us how much you agree with the following statement: * I feel I have access to the knowledge and expertise I need to in order to use the product successfully* What type of educational content would help you get more from the product? *Overall satisfaction* On a scale of 1 – 7, tell us how much you agree with the following statements Based on your experience over the last three months, how likely are you to recommend Typeform to a friend or colleague? What do you love about the product? And what could we do to improve your satisfaction with our product? Nearly done, just a few more questions now... What is the *main reason* you use the product? And what are all the things you use the product for? How do you currently use the product? How many people work in your company? What department do you work in? And finally, what sector is your business in? That's it! Thanks for completing our satisfaction survey. We're going to use your feedback to make our product and service the best it can be. Thanks again, you rock. Thanks for completing this typeform Now *create your own* — it's free, easy, & beautiful

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Find out what your customers really think

Is your product easy to use? What features do your users value most? And would they recommend your product to a friend? You won't know until you ask. Use this survey to find out what's working, what needs work, and where to focus your team's efforts.