Restaurant Incident Report Form
A slip-and-fall, a burn on the line, an allergic reaction, a dispute that got physical, whatever happened, if the only record is what a manager remembers to mention at the end of a double, it's not a record. Capture it while it's still fresh, specific, and the same for every incident type.
Right now, what actually happened during a shift often lives in someone's memory until they get a minute to type up a recap, sometimes hours later, sometimes the next day. Details that would've mattered, exactly where the wet floor sign was, what the customer said before they said their throat felt tight, who else was standing there, get smoothed over or dropped entirely. When an incident turns into a workers' comp claim, an insurance dispute, or a customer complaint, an undocumented one turns into a "he said, she said" with nothing to point to.
Typeform's restaurant incident report form collects the date, time, and exact location, who was involved, employee, customer, witness, a factual description of what happened, immediate action taken, first aid given, area secured, manager notified, and photos through a file upload. Conditional logic routes to different follow-up questions depending on incident type, a customer slip requires different detail than a knife-line cut, an allergic reaction, or a food safety complaint, and each can notify the right person, a shift manager, HR, the GM, automatically.
One thing worth knowing before treating this as a compliance form: most full-service and limited-service restaurants are actually on OSHA's partially exempt industries list, meaning routine OSHA 300 log recordkeeping isn't required unless OSHA, the Bureau of Labor Statistics, or a state agency specifically asks in writing. That exemption doesn't cover everything, though, every employer, exempt or not, still has to report a work-related death, hospitalization, amputation, or loss of an eye directly to OSHA within 8 or 24 hours. This form is an internal record for your team, not a substitute for that direct reporting obligation, a workers' comp claim, or a local health department notification for a foodborne illness complaint.
A restaurant incident report form is a structured way to document what happened during a shift, a customer or employee injury, a foodborne illness complaint, property damage, or an altercation, while the details are still fresh, instead of relying on a verbal recap after the fact.
Cover what actually holds up if the incident turns into a claim or a dispute later:
- Date, time, and exact location of the incident
- Names and roles of everyone involved, employees, customers, witnesses
- A factual description of what happened
- Immediate action taken, first aid, area secured, who was notified
- Photos or video, through a file upload
- Incident type, routed to the right follow-up questions and the right person
Not the routine logging requirement. Full-service restaurants, limited-service eating places, and drinking places are on OSHA's partially exempt industries list, so they generally don't have to maintain OSHA 300, 300A, and 301 records unless specifically asked to by OSHA, the Bureau of Labor Statistics, or a state agency. That exemption has a hard limit, though: every employer, regardless of exemption status, must still report a work-related fatality, in-patient hospitalization, amputation, or loss of an eye directly to OSHA within 8 or 24 hours depending on the event.
It can capture a foodborne illness complaint the same structured way it captures an injury, what was reported, when, by whom, and what action was taken. It doesn't substitute for notifying your local health department, though, most jurisdictions expect a foodborne illness complaint reported to them directly, separate from whatever internal paperwork your restaurant keeps.
No. This form creates your restaurant's own record of what happened, which is useful if a workers' comp claim or an insurance dispute comes up later, but it doesn't file that claim or notify your carrier. Whoever's handling the incident still needs to follow through with the actual claim paperwork or insurer notification separately.
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