Virtual Check-In Form
A guest with a confirmed reservation standing outside waiting for someone to buzz them in already did the hard part, they just never got a way to finish checking in without a front desk. Let people confirm their arrival and get what they need before they're standing at the door.
Reservations still route people through a physical check-in step more often than they need to: a keycard picked up at a desk, a phone call to confirm someone's on their way, a staff member who has to be there in person just to hand over access. It works fine during business hours, and falls apart the moment someone arrives early, late, or after everyone's gone home.
Typeform's virtual check-in form asks for what the reservation needs before someone arrives: contact information, confirmation details, arrival time, and ID verification, and uses conditional logic to branch from there. An arrival outside standard hours can branch to specific access instructions; a group booking can branch to a question about how many people are checking in, instead of every reservation working through the same fixed steps regardless of when or how someone's arriving.
Every check-in lands in one record instead of a phone call and a note left for whoever's on shift. Connect the form to your booking or property management software through Zapier, and a completed check-in can trigger an access code or update a reservation's status automatically. Send it ahead of arrival, and people get in on their own schedule instead of waiting on someone to be available.
A virtual check-in form is an online form businesses use to let someone with a reservation confirm their arrival and complete check-in remotely, without waiting on a front desk or staff member. It covers what's needed to grant access or start the booking, submitted ahead of time instead of in person.
An in person or phone check-in only works when someone's available to handle it, which limits arrival times to whatever hours staff are around. A form lets someone complete check-in whenever they arrive, and it captures the same information a front desk would ask for without needing anyone on the other end at that exact moment.
Ask for what you'll need to confirm the reservation and grant access:
- Name and contact information
- Reservation or confirmation number
- Expected arrival time
- Number of guests or occupants
- ID verification, if required
Not automatically. The form confirms the details of the reservation, but access still typically depends on things like payment status or ID verification going through. Connect it to your booking system through Zapier so a completed check-in can trigger an access code once everything checks out.
Yes. Add a file upload question and guests can attach a photo ID or a confirmation email in the same submission, no separate message required. Pair it with conditional logic so the upload only appears when verification is actually needed for that reservation.
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