Delivery Details Form
A gate code mentioned once over the phone doesn't make it into the driver's hands three deliveries later. Collect what your delivery team actually needs, address, access instructions, and delivery preferences, before the truck leaves for the day.
Delivery instructions tend to get passed along however a customer happens to mention them, a gate code given over the phone when the order was placed, a note typed into a text field that's easy to skip past, a comment left with whoever answered a customer service call. By the time a driver's actually at the address, none of that context necessarily made it into their hands, and a package gets left at the wrong door or a delivery gets attempted at a time nobody's home to receive it.
Typeform's delivery details form asks for what your delivery team actually needs, delivery address, access instructions, like a gate code or building entry, and delivery preferences, then uses conditional logic to branch from there. An order requiring a scheduled delivery window, furniture, appliances, can ask for available time slots, and a delivery to a business address can ask for a different set of details than a residential one. Every delivery's instructions land in one record instead of a note that may or may not reach the driver.
Connect the form to your logistics or dispatch software through Zapier, and a submitted form can attach itself to the right order automatically, so the driver sees the instructions before they're at the door instead of guessing once they get there. Ask for it at checkout or right after, and your delivery team shows up with what they need to actually get the package where it's supposed to go.
A delivery details form is an online form businesses use to collect a customer's address, access instructions, and delivery preferences before an order goes out. Instead of instructions relayed over the phone or buried in an order note, the driver has what they need before they arrive.
Instructions given over the phone or typed into a note field depend on someone reading and passing them along correctly, and a detail mentioned once tends to get lost by the time it actually reaches a driver. A form captures the same information in a place that travels with the order automatically.
Ask for what your delivery team will actually need to complete the delivery:
- Delivery address
- Access instructions, like a gate code or building entry
- Preferred delivery window
- Special handling notes
- Alternate contact, if the recipient won't be available
Not necessarily. The instructions still depend on the driver actually seeing and following them, and factors like weather or a route change can affect timing regardless of what's on file. Treat this as something that improves the odds of a smooth delivery, not a guarantee of one.
Yes. Add a file upload question and customers can attach a photo of a gate, an entry point, or another helpful reference in the same submission, no separate email required. Pair it with conditional logic so the upload only appears when access instructions actually call for one.
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