Citizen Satisfaction Survey
When residents stop complaining, officials assume the city is running well, not that people gave up. Collect ratings on public services, safety, and responsiveness from residents in one survey.
Most local governments gauge how residents feel from complaints, council meetings, and the occasional angry email. Those channels only capture the loudest voices, while the quiet majority goes unheard. Typeform's citizen satisfaction survey gives local governments a structured way to hear from the whole community.
The survey captures how residents rate public services, safety, infrastructure, communication, and value for their taxes, in one submission. Questions appear one at a time, so residents move through the survey at a comfortable pace. Conditional logic adapts the survey based on each resident's answers. Someone who rates road maintenance poorly gets follow-up questions on problem areas, while a satisfied resident skips ahead.
Customize the survey to match your city's priorities—whether that's transit, housing, parks, or public safety. Share it by email, on your city website, or through a QR code on mailers and at public buildings. Responses feed into Google Sheets or Airtable via Zapier, so your team spots trends by neighborhood without manual sorting. When budget season arrives, you're making decisions based on problem areas that residents actually raised.
A citizen satisfaction survey measures how residents feel about the services and decisions their local government makes. It captures ratings on public services, safety, infrastructure, communication, and value for taxes paid. Governments that survey residents regularly base policy on real citizen sentiment, not assumptions or the loudest complaints.
Public money gets spent whether or not residents feel heard, and misreading their priorities wastes both budget and goodwill. When people see their input shape real decisions, trust in local government grows. A citizen satisfaction survey turns scattered citizen opinions into data and evidence that officials can act on.
Cover what shapes daily life in your community:
- Overall satisfaction with local services
- Safety and emergency response
- Roads, transit, and infrastructure
- Communication and access to officials
- Value received for taxes paid
Start by segmenting responses by neighborhood and service area to see exactly where satisfaction is low. Use high scores to confirm what's working, while low scores flag where to redirect budget and staff. Share a summary of community changes back with residents, so they see their feedback led to real action.
Run a full survey once a year—ideally before budget planning begins—so results shape spending decisions. Add shorter pulse surveys after major changes, like a new transit route or a service cutback. Annual cadence gives you clean year-over-year trends without wearing out residents with constant requests.
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