Where do customer support teams get support?

The world of customer support has come a long way in recent years.

Today, soothing classical music no longer suffices to calm customers while they’re holding for an agent.

Dodgy helplines connecting people to far-flung corners of the world have been replaced with live help chats. And while “support” used to mean solving technical glitches, now it’s all about teaching people how to get the most out of your product.

But it’s not always easy to keep up with the times. And when helping others, it’s gotta be personal. You can’t always go by the book.

So, we asked our talented customer support team here at Typeform for the resources they turn to when they need a little inspiration.

Because even support agents need support sometimes.

1. The Help Scout Blog

2. Delivering Happiness, by Tony Hsieh

3. The Trello blog

4. The Support Driven Slack channel

5. Support Driven community breakfasts

6. Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue, by Nick Mehta

7. @SupportdContent, Twitter

8. Farm Don’t Hunt: The Definitive Guide to Customer Success, by Guy Nirpaz and Fernando Pizarro

Pssst: Typeform can also be a great tool for your customer success needs. See how a sole typeform can support hundreds of users per month!