To put ourselves in the shoes of a social media marketing beginner, we’ve invented a company and started Facebook, Insagram, and Twitter accounts for it: Brainbeats It’s a quiz that recommends music based on who you really are. We’ll use it to illustrate examples, offer advice, and also just for a bit of fun. Learn more about Brainbeats in chapter 1 of this guide:
Want to start promoting your business on social media, but not sure where to start? If you’re having trouble choosing channels, Facebook’s a safe bet for beginners.
500,000 new users sign up to Facebook every day. So if your mom isn’t on Facebook yet, she will be soon. And if she is, your grandma’s probably next.
79% of online US adults use Facebook. That’s 68% of all Americans, in case you thought we were trying to trick you with the ‘online’ part.
76% of Facebook users check it every day. By taking your business there, you’re not just listing it on a popular website—you know for sure that a large percentage of your audience is scanning it daily.
In other words, the people you want to reach are almost certainly using Facebook. And Facebook gives you the tools to find them.
Its targeting and advertising options are second to none. It offers a solid suite of analytics at no extra charge, and you can post pretty much any type of content. In other words, it’s a great all-rounder.
To improve the efficiency of your scrolling hand, here’s what we’ll be covering in this article:
At the end, we’ll see if Brainbeats managed to conquer Facebook.
But before you tackle Mount Zuckerberg…
Using Facebook for marketing
You wouldn’t climb a real mountain without a plan to reach the top—and Facebook’s no different. So before you begin, think about how Facebook marketing can support your overall marketing objectives.
First, here’s a quick summary of what those Facebook numbers mean:
Likes. This one’s easy—how many people have liked your page. As with many Facebook metrics, it’s often split into organic and paid.
Reach. How many people your post has reached in total. This just means that it’s been on their newsfeed at some point, nothing more. Paid reach is directly related to your ad spend, organic is from people sharing it.
Engagements. If people like, comment, share, or click on your posts, this is an engagement. You can view this per ad, and broken down into post clicks and interactions.
Actions on page. This is about people interacting with the other stuff on your actual Facebook page, excluding posted content—CTA button and website clicks.
Cost per click/like. Facebook determines how much you’ve paid per post interaction. Obviously lower is better. For more info, goes in depth on average cost per clicks for each industry.
Page previews. When someone hovers over your profile picture or page name to see a preview of your Facebook page.
But what should you do with this information? It all depends on what you want to achieve with social media marketing overall.
To illustrate, let’s use our social media enterprise, Brainbeats. As the Alpha version of Brainbeats is a quiz, our Facebook marketing objectives were:
Quiz completions via Facebook ads. The best way to know that Facebook got our quiz in front of the right people.
Link clicks. This let us know if people were curious enough to try the quiz, even if they didn’t finish it.
Page likes. Less important, but still good for Brainbeats’ ego. If we had longer-term objectives, a loyal following may have been useful.
Emails. The quiz includes an option to leave your email address. This was a secondary objective, but a great indication that people dig Brainbeats.
Notice that not all of our objectives were Facebook metrics. That’s because our main aim with social media was to get people to try our product, something that comments or followers just don’t capture.
On the flip side, maybe you’re using Facebook marketing as a direct channel of communication between you and your customers. Then comments and followers may be exactly what you need.
“Ask yourself how you want Facebook to help you. Start with clear marketing objectives, and build your Facebook strategy around them.”
Want more advice on setting goals before you dive into Facebook? Head over to our article on social media marketing strategy for some tips.
OK, ready to fire up your Facebook account?
Set up your page for success
Making a Facebook business page is pretty quick and straightforward. But there are a few things to watch out for.
After you click ‘Create page’ in the menu in the top right corner of Facebook, pick a page type. There’s now a huge drop-down menu of business types, and which one you choose will affect the info displayed on your page.
For example, we picked ‘Brand or Product’ for the Brainbeats Facebook page, which lacks the option to display a physical address. Which was fine, since we don’t have one—not yet anyway.
Then it’s picture time. Your profile pic should be your logo, simple as that. This will immediately identify you when you post and comment on Facebook.
Ideal Facebook profile picture size: 360 x 360 pixels. Here’s our brainy logo:
Your cover photo is a different story—there are tons of ways you can go about it. So many that we wrote a whole article on Facebook cover photos. Check it out for sizes, examples, and a splash of inspiration.
Next, be sure to play around with the big blue button just under your cover photo to the right. That’s the one call-to-action Facebook gives you on your page—so make it count. Decide where you want it to send people, then pick the preset action that matches.
We went with ‘Use app’ for the button, linking to the Brainbeats quiz:
When you’re done with the visual part, make sure to fill out the ‘Description’ and ‘About’ sections. These are the only places where you can explain what your business does in full, so be as clear and succinct as possible:
You also need to create a unique username, which is distinct from the main title of your page. This is important, as Facebook search looks for page usernames—not page titles.
We found this out the hard way when we couldn’t find ourselves by searching ‘Brainbeats.’
After a small panic, we noticed we’d made our username ‘@brainb3ats,’ because ‘@brainbeats’ was taken. No one would know to search with the number in the middle. So we changed it to ‘@brainbeatsapp’—problem solved.
If your business’ name is already taken as a username—and there’s a good chance it will be—don’t get too weird with your spelling, and be prepared to come up with some variations.
As for all the other details on your Facebook page?
Fill them out, but don’t spend too much time on it. Not that many people will click through beyond the main tab of your Facebook page anyway. And besides, you have bigger fish to fry.
Build a Facebook following
Since the early days of Facebook, the “Like” has been the most visible measure of a page’s success. And it’s still the first thing we check to see how strong a company’s social media game is.
For a detailed look at building a following, head over to our article on how to get more Facebook Likes. We took inspiration from social media queen Shakira, so these tips don’t lie. Here’s a few highlights:
Promote your company on appropriate Facebook groups by embedding yourself in their communities.
Run a competition to publicize your company—but don’t ask people to like your page directly.
Put a Facebook Like button on your website, in your email signature, and anywhere else you can. Head to our article for more suggestions.
Invite people who’ve liked your posts to like your page.
But before you start, here’s a pressing question worth asking yourself:
Do page likes matter?
The value of someone liking your Facebook page has changed a lot over the years.
Facebook used to think that someone liking your page meant they wanted to see your posts. That was before the great organic purge of 2014-2018. Now only 2-5% of people who like your page will see its content in their newsfeeds.
So if after three months you’ve managed to accumulate 500 Likes on Facebook, you’ll only appear in the newsfeeds of about 10 or 20 of those people. The justification from Zuckerberg and his cronies? There’s just too much content out there now.
But whichever way they want to slice it, it’s a kick in the teeth for marketers.
Of course, there’s a simple way around this—pay Facebook to promote your posts. That way anyone in your target audience may see your content, regardless of whether they “like” you.
Getting a heap of Likes without paying is difficult and not really worth the trouble. And if you do put some money into getting Facebook Likes, you’re still going to have to pay Facebook again for those people to see your content.
We saw this first-hand with Brainbeats on Facebook. We spent $20 to boost a post the day we created our page, and immediately got our quiz to thousands of people—even though at that point only ten people had liked our page:
That doesn’t mean page likes are completely irrelevant—it depends on your page’s objective.
But think hard about whether your effort—and money—is better spent accumulating more page likes, or targeting new users, leads, and customers.
Post content that connects with your audience
Ready to start posting? Let’s talk about your options.
Take your pic
Ever leafed through a magazine only stopping only to check out the pictures? People do the same thing with their Facebook feeds.
So whatever you post, make sure it includes an image.
1200 pixels by 630 pixels is the ideal size.
But as long as it’s about a 2:1 ratio, it’ll look great. And Facebook does a good job of resizing for you if you’re slightly off the mark.
Here’s one of Brainbeats’ early gems for inspiration:
People love a peek behind the scenes. It provides that touch of authenticity. Think about the little day-to-day things at your business that could delight people, then snap them for Facebook.
Want to use events in your Facebook marketing strategy? Check out our no nonsense guide to Facebook event photo sizes.
“Hey, you should check this out”
One way to keep your posting frequent is to link content that interests your target audience—or even better, your own blog posts.
Brainbeats recommends music based on psychology, so we posted a lot of similar-themed articles to attract like-minded people to our page:
Notice how the article’s URL is nowhere to be seen? That’s because once you’ve pasted it, Facebook automatically generates a card with an image from the page and a little preview. Once this pops up, you can—and should—delete the URL so it looks neat and tidy.
If you’re posting links for your own blog, you can customize how this card looks by changing the metadata at the source.
Pro tip: if you’ve changed the metadata and the card still looks the same, go to Facebook debugger, paste the link and click ‘Scrape.’ Facebook will now make a card based on the latest metadata.
It took me ages to figure this out the first time. You can thank me later.
Lights, camera, action
If you have the skills, resources, and time, make some video content. In fact, you should still do it even if you lack all those things.
Because video has emerged as the most engaging format on Facebook.
People just can’t resist watching movies. One of the main reasons for this is Facebook’s autoplay feature, which is switched on by default on all personal Facebook accounts.
The actual content of the video is up to you—but add too much text, and Facebook won’t approve it. This is to stop salesy video ads from clogging up our newsfeeds.
So inspire people with a striking aesthetic that’s an extension of your brand. Or maybe just film a bit of fun around the office.
But whatever you do, make sure it grabs people in the first five seconds to take advantage of that autoplay feature. Add subtitles too, because people have to flip on the sound manually—that’s why 85% of Facebook videos are watched on mute.
And when it comes to format: MOV or MP4 is ideal.
Need some inspiration? We pitched Brainbeats to our resident video editor and this is what she came back with:
It might not win a Grammy nomination, but it does a few things right. See the guy making eye contact with the camera in the first five seconds? People are more likely to engage when there’s another person looking back at them in their newsfeeds.
The video also fits with our other assets’ aesthetic, and the copy is intriguing without distracting from the images. Not bad for half a day’s work, right?
Another video option is Facebook Live, which lets you stream live video directly to people’s newsfeeds. This is a tricky one to get right, as you need to have a dedicated following on Facebook who are willing to tune in at a specific time.
But if you’re intrigued, check out this article for some detailed advice.
Promotional offers and discount codes
Want to use Facebook to drive sales? Then check out the option to create an “Offer/Discount” post. It lets you advertise a discount code and set it to expire at a time of your choice.
It’s in the drop down menu that appears when you post. Say what you’re offering, when it expires, and whether it’s redeemable in store or online. Easy, right?
We’d love to show you what a Brainbeats offer might look like. Maybe it would be 20% off the Beta version, or a free pair of headphones that translates your thoughts directly into music recs.
But pretending to sell stuff to people would probably be taking our Brainbeats experiment too far. So instead, here’s a delicious example from this comprehensive article on Facebook offers.
What can we learn from this?
The picture is key. As with all Facebook posts, an image goes a long way. I really wish I was eating those pancakes right now.
Be clear and simple. What’s being offered is immediately obvious. Don’t wrap it up in confusing terms and conditions. And make sure it’s clear how people can redeem the discount.
Make an offer they can’t refuse. Is it me, or is $12 still kinda steep for two pancakes and a scoop of ice cream? Offer a big enough discount to grab people’s attention.
One last very important tip: once you’ve posted an offer, you can’t change it. So double check and make it count.
Run some Facebook ads
Hopefully you’ve got a few ideas for posts now—that’s the easy part. Because we’re about to tackle the crux of Facebook marketing: promoting your content.
As mentioned above, ads are pretty much essential for Facebook success. To illustrate how to create an effective ad, let’s walk through the steps Brainbeats took to announce itself on Facebook
To boost or not to boost?
There are two ways to get started:
Create an ad from scratch by going to the ‘Promotions’ panel on your page and hitting ‘Create New Promotion’
‘Boost’ a post you’ve already published
Ads have strict limits on character counts and how much text can appear in the image, as they also appear in Facebook’s sidebar. Boosted posts lack these restrictions, but will only show up in newsfeeds.
We tried both of these approaches with Brainbeats.
Apart from this, the cost and targeting options are the same. So boosted posts are often the way to go—they give you more freedom to present your content how you want, which means they look less like adverts.
Set your goal
There’s a few options here—promoting your Facebook page, getting website visitors, spreading the word locally. And Facebook does a really good job of optimizing for the goal you pick.
This step is quick, but don’t underestimate its importance. What you pick won’t just sway the outcomes of your ad—it will fully determine your results.
We tried ads aimed at reeling in more page likes, and getting people to do the Brainbeats quiz. And with each, that’s almost exclusively what we got. So choose wisely.
Get creative with your content
Overall, the same tips outlined in the content section apply here. But the headline under the image needs extra thought.
Make it short, snappy, and clickable. We went for a direct question to promote the Brainbeats quiz, as it’s a tried and tested way to get noticed.
Need a tip? You can’t go wrong with the word “actually.” It actually works, trust me.
When it comes to pictures, people love people.
If your product isn’t as visually striking as those ice cream-topped pancakes above, you can always accompany your killer copy with a handsome human.
Basic? Yes. Effective? Sorry, I didn’t catch that question—I was too busy looking into that headphone guy’s eyes.
Not sure which copy-image combos to try first? A/B test them so people randomly see one or the other. You can do this with a program like AdEspresso, then shut off the ads that aren’t performing as well.
And for more specific advice on design requirements, check out our article on Facebook ad specs.
Line up your target audience
This is the most important part of making a Facebook ad, as it will live or die according to who sees it.
“Your aim is to paint a picture of your ideal customer—so when you unleash your ad it’ll beam straight to the people most likely to respond.”
One of the most common mistakes is picking the wrong audience size. So internalize the following mantra:
The smaller the audience, the cheaper the ad.
Let’s say you spend $20 on reaching 3,000 people who are from a maximum audience of 10,000. You’ve targeted your ad at this relatively small group based on their age, job, and interests—so there’s a good chance they’re also interested in your product.
On the other hand, if those 3,000 people are from a broad target audience of 300,000, your ad could end up in front of pretty much anyone. You could be trying to sell tanning products to people in Alaska, or car accessories to subway commuters in Manhattan.
So if your business has customer demographic data, use it to whittle down your audience as much as possible. Specifying age, gender, job, and location are simple ways to slash your audience size.
But what if you don’t have detailed demographic data to draw on yet?
Excluding people by age or gender isn’t a good idea based solely on intuition. Your best bet is to target people by their interests, which is a powerful—but tricky—Facebook targeting option.
Team Brainbeats found this out the hard way.
We didn’t aim for any specific age or gender, as we like to think that Brainbeats has the potential for universal appeal. And we targeted the US, as the quiz is currently only available in English.
So we picked a combination of horoscopes, music apps, and quizzes from Facebook’s gigantic selection of interests—a portrait of the future Brainbeats mega-fan.
It took a couple of days of poor results for us to notice what we’d done wrong. See how potential reach is 150 million people, even with all those interests specified? That’s way, way too big.
We listed all the interests in the first—and only—box that initially appears, which targeted anyone with at least one of those interests. But we wanted our target audience to have all of these interests in common.
To do this, you have to add your first target interest, then hit the ‘Narrow audience’ button. Then add the next interest, hit the button again, and so on:
That narrowed our audience down to 29,000—still quite large, but a big improvement. Facebook told us this was now too specific. But when you’re starting out, the general rule is to test the waters with a few thousand people at first.
“Experiment with different audiences and ads, then start ramping up your audience size when you feel more confident about your ad game.”
All that’s left is to decide how much you want to spend per day, set an end date, and you’re done.
Remember: you can switch ads off or edit them whenever you want. So keep checking how they’re doing, and if you think they can do better—change them.
What should you be looking for? Let’s see what happened when our Brainbeats quiz ads hit the unsuspecting residents of Facebook.
Before we start dissecting our ads, here’s a couple of experimental conditions for context:
We spent less than $20 on each ad, changing the copy, visuals, or objective each time.
To figure out which ads were generating quiz completions, we set up our typeform to each time someone did the quiz—then we manually matched that to whichever ad was running.
We set up Google Analytics to see which channel led people to the quiz. Follow to get it working for yourself—or head if you’re using a Typeform quiz.
Now onto the ads.
First up is our debut boosted post, aimed at getting people to click through to the quiz.
Not bad for our first attempt, right? Of the 49 clicks, this ad got 34 quiz completions. We had no idea what to expect, so we were pretty thrilled with this. A handful of quiz takers even left us their email address to receive updates—they must really love Brainbeats.
But then we realized we’d made a targeting mistake—as we mentioned above, our audience was too broad because we were aiming at people with any one of our target interests, not all of them. So we ran the same ad again, this time aimed at a smaller audience who shared all our target interests.
The results were clear:
“Takeaway: Smaller target audiences work better. For $15, the same ad got 50 percent more quiz takers while reaching almost 900 fewer people.”
It also racked up 43 quiz completions, 30 percent of which left their email address. This confirmed our hunch that Brainbeats’ target audience loves personality quizzes, Pandora Music, and horoscopes—the holy trinity of hobbies.
But even with better targeting, we struggled to hit the heights of this ad again. To figure out why, let’s compare it with another ad attempt:
These results weren’t near as good as the previous ones. But we had a problem: so many variables had changed, that we couldn’t pin down what was driving the different success rates.
“Takeaway: When you experiment with ads, only change one thing at a time—just the CTA or the image or the copy—and leave everything else the same. This way you can isolate which elements are working, and improve the ones that aren’t.”
But Brainbeats lacked the time and money to pinpoint exactly which elements worked and which didn’t. So there’s a few reasons that might explain the lower amount of link clicks here.
First, we created this ad from scratch, rather than boosting a post. Ads made from scratch have a strict character limit on copy, both above and below the image. As a result, it definitely looks more like an ad than the first one.
It also doesn’t display the quiz metacopy, which shows the description and the enticing question we used as the quiz title. ‘Try it here’ is more generic and less direct than ‘Is the music you like actually right for you?’
“Takeaway: Boosting a post gives you more copy flexibility than creating a post from scratch. Facebook places more restrictions on ads made from scratch.”
If you decide to make an ad anyway, here are some examples that deal with the character limit.
The other big change was the image. Eyes are proven to draw people’s gaze—and the headphones guy looks right into your eyes, as if he’s directly asking you the question. But the girl with hair over her face, while definitely cool, is less engaging because you can’t really see her.
“Takeaway: Eyes are powerful directional cues, and faces are what people are used to seeing on Facebook. Think about how the people in your ads compliment the copy.”
One bonus takeaway that we didn’t see coming? Men responded more to the male image, women preferred the female image. So if your product has the unisex appeal of Brainbeats, make sure to vary your ad creatives between pics of men and women.
We also tried a video ad to promote the quiz:
Not the best click through rate, but even that number is deceiving—hardly anyone who clicked on the video ad completed the quiz. We did get a few Facebook page Likes out of it though.
There’s a simple reason for this. Quizzes aren’t usually advertised with videos, so it was probably jarring for people to arrive on a personality quiz after clicking the link.
That’s not to say videos aren’t the way to go for other Facebook marketing campaigns. Brand awareness and product demos are two obvious examples. But even a high budget production like the Brainbeats video just doesn’t sit right with a quiz ad.
“Takeaway: Make your assets match your objective. Focus on the action you want someone to take and how you’re getting them there, then model your approach on other examples of what you’re trying.”
Did Brainbeats conquer Facebook?
To be honest, we couldn’t believe how successful Brainbeats was on Facebook.
For quiz completions, it blew Brainbeats’ Twitter and Instagram efforts—which we’ll be writing about shortly—out of the water. 85 percent of social traffic to the Brainbeats quiz came from Facebook, with people spending an average time of 3:41 on the page.
And all this was achieved with a tiny page following. In fact, hardly anyone actually went to our page—it only had 33 Likes. We even tried running an ad to get more likes, but switched it off because it was having no impact on quiz completions.
Keep in mind that we did this as a bit of fun on the side of our day jobs, and only ran a handful of ads for a few days each. For like $3 a day.
So what have we learned from this?
Quizzes are great for Facebook marketing. We ended up with more than 30 email addresses from over 100 quiz completions—nearly all from Facebook.
Facebook page likes aren’t that important. Unless you’re trying to build a community around your product, a lack of followers doesn’t get in the way of reaching an audience.
Facebook marketing costs money. But once you’ve nailed your and targeting, it’s a powerful and cost-effective way to achieve your marketing objectives.
Is there much more to Facebook marketing than we’ve shown here? Absolutely—it’s a full time job for many people, and we’ve barely scratched the surface.
But if Brainbeats can succeed, then you can too. No matter how much social media anxiety you suffer from.