Customer Feedback Form Template

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Get to know your customers better with beautiful feedback forms

Customer feedback form FAQs:

1. WHO CAN USE THIS CUSTOMER FEEDBACK FORM TEMPLATE?

If you want to know how to improve your product or service, getting client feedback is a must. Gather quality feedback on your service, store or online shop. Then take this feedback on board and boost customer satisfaction.

2. HOW TO DISPLAY CUSTOMER FEEDBACK FORMS

If you want to gather feedback in-store, you could display your feedback form on a tablet at the exit. For online stores, you can embed your typeform directly in your website—just copy and paste the embed code into your own HTML. The typeform is totally responsive too, so your customers can fill it out easily on any device.

3. WHY USE CUSTOMER FEEDBACK FORM TEMPLATES?

Finding out what customers think can be tricky. It’s hard to know what to ask that’ll return useful feedback. It’s even harder to know how to ask. And how do you make sure they complete the thing?

This customer feedback form template helps you collect better data by asking one question at a time. Instead of handing them a long list of questions they’ll be too bored to finish, this breaks your survey down into manageable chunks. In short, you’ll get higher completion rates and better data.

4. HOW TO IMPROVE YOUR PRODUCT/SERVICE USING CUSTOMER FEEDBACK

To know how to improve, you first need quality data to draw from. The trick is asking the right questions at the right time. Here are some tips to get you started:

  • Use a range of question types: ratings, rankings, multiple choice, opinion scales and long text answers where they can speak their mind.

  • Use logic jumps so you can ask thoughtful follow-up questions.

  • Pinpoint what you really need to know: Where are your customers' pain points? Could they find what they were looking for easily? Was it a smooth checkout experience?

Make it uniquely yours

Make it uniquely yours

Customize to your heart's content: backgrounds, Google fonts, colors, buttons, and more.

Choose from thousands of beautiful images, videos and icons. Or use your own.

Create beautiful forms with zero coding required

Get started — it's free

Here's what people say about us

Form builders are as old as the web, but Typeform elevates the medium substantially.

Johnny Rodgers

Product Architect

Slack

We’ve received 3x the responses using Typeform than from a professionally commissioned market research study

Kate Donhoe

Head of Product Marketing

Pitch

Leads from the Typeform integration were twice as likely to convert.

Tobias Wasmer

Marketing Manager @ Volvo Cars

Volvo

You used to need developers to do all this. Not anymore.

Kyle Maltz

Chief Operating Officer

Dollar Flight Club

Typeform is a production-grade system for our entire growth funnel.

Gaurav Vohra

Head of Growth

Superhuman

Typeform helps me attract more responses and a higher response rate than other tools.

Rand Fishkin

CEO + Founder

SparkToro

Form builders are as old as the web, but Typeform elevates the medium substantially.

Johnny Rodgers

Product Architect

Slack

We’ve received 3x the responses using Typeform than from a professionally commissioned market research study

Kate Donhoe

Head of Product Marketing

Pitch

Leads from the Typeform integration were twice as likely to convert.

Tobias Wasmer

Marketing Manager @ Volvo Cars

Volvo

You used to need developers to do all this. Not anymore.

Kyle Maltz

Chief Operating Officer

Dollar Flight Club

Typeform is a production-grade system for our entire growth funnel.

Gaurav Vohra

Head of Growth

Superhuman

Typeform helps me attract more responses and a higher response rate than other tools.

Rand Fishkin

CEO + Founder

SparkToro

Form builders are as old as the web, but Typeform elevates the medium substantially.

Johnny Rodgers

Product Architect

Slack

We’ve received 3x the responses using Typeform than from a professionally commissioned market research study

Kate Donhoe

Head of Product Marketing

Pitch

Leads from the Typeform integration were twice as likely to convert.

Tobias Wasmer

Marketing Manager @ Volvo Cars

Volvo

You used to need developers to do all this. Not anymore.

Kyle Maltz

Chief Operating Officer

Dollar Flight Club

Typeform is a production-grade system for our entire growth funnel.

Gaurav Vohra

Head of Growth

Superhuman

Typeform helps me attract more responses and a higher response rate than other tools.

Rand Fishkin

CEO + Founder

SparkToro
Collect 18% more data with Typeform compared with our two main competitors in the market
How does it work

How does it work?

Make a stylish form in minutes with our drag-and-drop builder.

Choose from different question types: multiple choice, rating, opinion scale, free-form text, and more.

Take respondents down different paths based on their answers.

Customer feedback form not right?

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