People who create typeforms are getting more data. How? By making it conversational—and getting closer to their audience.
In Customer Success, we support people to build the best typeforms they possibly can. That helps them make progress, and means they stick around for longer.
We’re looking for a Head of Online Community and Learning to help people who use Typeform get to value quickly and achieve their goals effortlessly, while feeling connected and engaged.
Here’s what Christine Werner, our Director of Customer Success has to say:
We’re looking for a self-help master who’s passionate about building an effortless, intuitive, and connected experience for our customers using Typeform. You will drive social and community support strategy, helping customers on their journeys through this new and evolving ecosystem.
The successful candidate will be an experienced leader with a demonstrated track record of successfully enabling customers within the SaaS space, with a keen understanding of the nuances of customer education and enablement. You will come with proven experience scaling self-help and customer education through Help Center, in-Product and Online Community channels.
You are highly strategic and analytical in your approach. You possess excellent technical and business skills, along with the ability to succeed in complex engagement. You will spearhead a modern content strategy to ensure that customers have frictionless access to the right training, in the right form, across the right channel. You will establish a program to offer continuous learning to keep customers up-to-date on new technologies and new features that are critical to driving customer success.
Reporting to the Director of Customer Success, you will support a team of Content Writers and Video Educators, working collaboratively across CS, Marketing and Product to provide exceptional experience across the customer journey. If you’re meticulous in your quest to seamlessly enable our customers to get to value quickly and succeed, and can anticipate their needs faster than a psychic, we’d love to hear from you.
Here’s what you’ll do:
Here’s what we’re after:
And it would be even better if you had the following (but no worries if you don’t):
Think you’re a good fit? Hit apply—success might be just around the corner ;-)
*Today, more than 2.5M people from all over the world use Typeform. We celebrate the diversity of our customer base, and we want our employees to reflect those differences. At Typeform, we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.
How you ask is everything.