Typeform was founded circa 2012 in Barcelona by two designers: David Okuniev and Robert Muñoz. Their mission? Make online forms a little more human. Today our purpose is simple: reinvent how brands and communities interact, so they can bring their best to every interaction.
We believe that when people bring their best to every interaction, good things happen. We also believe that the most important interaction on the web is the exchange of information, which usually happens through online forms. As technology evolves, we want to continue to help companies bring their best to their communities, so they get the data they need to grow their organizations. Join us in making every interaction count.
Typeform is a team of over 200 people from 30 countries, with offices in Barcelona, Spain and in San Francisco, United States. We're backed by fantastic investors – General Atlantic, Index Ventures, Point Nine Capital, RTAventures, and Connect Ventures.
We’re looking for a Head of Customer Education & Learning to help people who use Typeform get to value quickly and achieve their goals effortlessly, while feeling connected and engaged.
Here’s what Christine Werner, our Senior Director of Customer Success has to say:
We’re looking for a self-help master who’s passionate about building an effortless, intuitive, and connected experience for our customers. You will drive the customer education and learning strategy, helping customers on their journeys through our evolving ecosystem.
Reporting to the Senior Director of Customer Success, you'll support a team of Content Writers and Video Educators, working collaboratively across CS, Marketing, Data and Product to provide an exceptional learning experience across the customer journey.
What you’ll do:
The successful candidate will be an experienced leader with a demonstrated track record of successfully enabling customers within the SaaS space. You have a keen understanding of the nuances of customer education and enablement. You have proven experience scaling self-help and customer education through Help Center, LMS, lifecycle and in-product.
You are highly strategic and analytical in your approach. You possess excellent technical and business skills, along with the ability to succeed in complex engagement. You will spearhead a modern content strategy to ensure that customers have frictionless access to the right training, in the right form, across the right channel. You will establish a program to offer continuous learning to keep customers up-to-date on new features and technologies that are critical to driving customer success.
If you’re meticulous in your quest to seamlessly enable our customers to get to value quickly, and can anticipate their needs faster than a psychic, we’d love to hear from you.
Here's what we are after:
Think you’re a good fit? Hit Apply—success might be just around the corner 😉
*Today, more than 2.5M people from all over the world use Typeform. We celebrate the diversity of our customer base, and we want our employees to reflect those differences. At Typeform, we’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be an equal opportunity workplace.
How you ask is everything.