People who create typeforms are getting more data. How? By making it conversational—and getting closer to their audience.
In Customer Success, we support people to build the best typeforms they possibly can. That helps them make progress, and means they stick around for longer.
We’re looking for a Head of Self-Help and Online Community to help people who use Typeform get to value quickly and achieve their goals effortlessly, while feeling connected and engaged.
Here’s what Christine Werner, our Director of Customer Success has to say:
We’re looking for a self-help master who’s passionate about building an effortless, intuitive, and connected experience for our customers using Typeform. You will drive social and community support strategy, helping customers on their journeys through this new and evolving ecosystem.
The successful candidate will be an experienced leader with a demonstrated track record of successfully enabling customers within the SaaS space, with a keen understanding of the nuances of customer education and enablement. You will come with proven experience scaling self-help and customer education through Help Center, in-Product and Online Community channels.
You are highly strategic and analytical in your approach. You possess excellent technical and business skills, along with the ability to succeed in complex engagement. You will spearhead a modern content strategy to ensure that customers have frictionless access to the right training, in the right form, across the right channel. You will establish a program to offer continuous learning to keep customers up-to-date on new technologies and new features that are critical to driving customer success.
Reporting to the Director of Customer Success, you will support a team of Content Writers and Video Educators, working collaboratively across CS, Marketing and Product to provide exceptional experience across the customer journey.
If you’re meticulous in your quest to seamlessly enable our customers to get to value quickly and succeed, and can anticipate their needs faster than a psychic, we’d love to hear from you.
Here’s what you’ll do:
Here’s what we’re after:
And it would be even better if you had the following (but no worries if you don’t):
Think you’re a good fit? Hit apply—success might be just around the corner ;-)
Humble. Creative. Friendly. Talented. These are the people we hire and this is how our working culture is shaped.
Typeform is a melting pot of nationalities. Every day we learn something new about somewhere new.
Quiet spaces. Social spaces. Outdoor spaces. Our office is designed for you—we’ll even buy you slippers to walk around in.
Some of us are morning people, some of us are night owls. We focus on results, not what time you arrive.
Moving to a new country can be scary. With our free Spanish & English lessons, you’ll feel at home in no time.
As well as happy, we want you to be healthy. That’s why you get the best medical care with our health insurance.
Enjoy a healthy balanced lunch, and grab fresh fruit, juices, and coffee whenever you want. Oh, and our reception’s a bar—with beer.
Like to exercise your muscles as much as your brain? Access 100s of gyms around Barcelona for next to nothing.
With our resource library and a learning & development structure, you’ll have everything you need to help you grow.