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Customer Success Manager

Are you passionate about people? Are you a problem-solving, no-issue-too-big-or-small kind of human? Are you confident but always open to learn? Are you a good listener, a master communicator, a quick thinker, and a dab hand at making people feel special? If so, it’s time we talked.

Typeform makes beautiful, next-generation online forms. And we’re growing fast.

We’re looking for a confident, talented, and passionate Customer Success Manager to come and join our growing Customer Success team in sunny Barcelona. You’ll be responsible for making customers successful so Typeform becomes an important part of their organization, keeping them loyal and growing their account. Ready for the challenge 

What you’ll do:

  • Understand customers’ desired outcomes and help achieve them.
  • Evaluate which accounts are most likely to upgrade/expand.
  • Nurture your accounts and encourage new uses for Typeform.
  • Track and report metrics to the Head of Customer Success Management team.
  • Collaborate on projects to help grow the pillar.

About you:

  • You’re proficient at speaking and writing in English, and have strong communication skills.
  • You‘ve held a Customer Success role for at least a year.
  • You’ve worked in SaaS for at least a year.
  • You have at least two years experience in a client-facing role.
  • You’re comfortable presenting and giving training to clients.
  • You’re proactive, creative, and can come up with out-of-the-box solutions.
  • You like working in a start-up environment and eating gourmet lunches in plant-filled spaces.

 Nice to have:

  • You can speak a language other than English. Maybe even two.
  • You know how to use metrics and analytics to improve your work, and you have serious Excel/spreadsheet skills.
  • You have a design/creative background.

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Why work at Typeform?

Good question. Here’s a few reasons...
  • Great culture

    Humble. Creative. Friendly. Talented. These are the people we hire and this is how our working culture is shaped.

  • Over 30 nationalities

    Typeform is a melting pot of nationalities. Every day we learn something new about somewhere new.

  • Make yourself at home

    Quiet spaces. Social spaces. Outdoor spaces. Our office is designed for you—we’ll even buy you slippers to walk around in.

  • Flexible working hours

    Some of us are morning people, some of us are night owls. We focus on results, not what time you arrive.

  • Half-day Fridays

    Whether you head to the barception for a drink or do your own thing, you can put down tools early on Fridays.

  • ¿Me entiendes?

    Moving to a new country can be scary. With our free Spanish & English lessons, you’ll feel at home in no time.

  • 24 days of holiday

    Actually, it’s 23, but we throw in your birthday too :) There’s plenty to explore in and out of Barcelona—enjoy!

  • Private health insurance

    As well as happy, we want you to be healthy. That’s why you get the best medical care with our health insurance.

  • Top-notch equipment

    Whatever your preferred technology, we believe you should have the best to help you be as productive as possible.

  • Fuel for thought

    Enjoy a healthy balanced lunch, and grab fresh fruit, juices, and coffee whenever you want. Oh, and our reception’s a bar—with beer.

  • Discounted gym access

    Like to exercise your muscles as much as your brain? Access 100s of gyms around Barcelona for next to nothing.

  • Keep on learning

    With our resource library and a learning & development structure, you’ll have everything you need to help you grow.

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