Freshdesk integration: Troubleshooting, limitations, and other FAQs
You can find the answers to some of the most common questions about our Freshdesk integration here.
Is there a guide to setting up the Freshdesk integration?
Yes, you can find our guide to setting up the Freshdesk integration here, and the list of supported field mappings here.
Can I map to ticket category depending on the answer to a question in my form?
No, you can't currently map to the ticket category depending on answers to questions in your form, but you can choose a category by default. All the tickets created from your form will be assigned to the same category.
Can I backfill previous responses?
No, backfilling previous responses from a form to automatically create tickets is currently not supported.
Can I use Hidden Fields to map to the email field in Freshdesk?
No, the mapping of Hidden Fields to Freshdesk fields is currently not supported.