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What happens if I cancel my paid account?

When you move to a lower subscription tier or cancel your paid account by moving to a Free plan, the changes will take effect at the end of the prepaid period. Your typeforms and previously collected responses will not be deleted after the paid plan expires. However, depending on your plan change, your typeforms may be closed to new responses, and you may not be able to access all historical responses. Read on for more details.

If you no longer need all of the features of your paid plan, but want to keep certain features like form branding and immediate access to historical results, you may be interested in the Data-Access plan. Read more about this plan here.

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How do I downgrade or cancel my plan?

Please refer to this article to learn what steps to take to cancel your paid subscription, and this article to learn how to downgrade your plan.

When does my downgrade or cancellation become effective?

When upgrading to a paid plan, you can pay on a yearly or monthly basis. You can unsubscribe by downgrading or canceling your plan at any time. Your downgrade or cancellation will be effective at the end of the prepaid period (when the year or month expires). For example, if you cancel a subscription on Aug 8, but your prepaid period ends on Sept 5, you will still have access to features associated with your paid plan until Sept 5.

When you subscribe to one of our paid plans, Stripe creates the first invoice and takes note of the timestamp. This timestamp applies when the subscription is terminated. For instance, if you sign up at 8:30 AM UTC on Aug 5, the cancellation time will be 8:30 AM UTC on the last day of the term (Sept 5 in this case).

Can I have a refund for my canceled plan?

Typeform does not issue refunds for contracts canceled before the contracted period ends. This means that if you cancel a subscription on Aug 8, but your prepaid period ends on Sept 5, you will still have access to features associated with your paid plan until Sept 5.

Please take into consideration that both plans (yearly and monthly) are recurring. If you wish to unsubscribe, you should do so before your prepaid period ends (term end).

What will happen to my typeforms that use paid plan features?

If you have downgraded to a Free plan, typeforms containing paid features will be set to trial mode once the downgrade goes into effect. You won’t be able to publish the typeform or collect further answers unless you upgrade again or remove the paid features from your typeforms. For a full list of paid features, click here.

Paid features will be shown with a Paid tag in the Create panel after your plan downgrade goes into effect. For example, this typeform uses more than 10 questions, counting the Ending. Questions that break the 10-question limit have a Paid tag, making them easy to identify and remove so the typeform can be published.

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Typeforms with paid features will have a Not live tag in the Workspace.

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If you have downgraded from one paid plan to another, lower paid plan, your typeforms will not be affected and you can continue to collect responses up to your new response limit, with the exception of typeforms that use Premium themes. Premium themes are available on Plus plans or higher. If your typeform uses a Premium theme and you have downgraded to a Basic plan, your typeform will be set to trial mode and you will need to remove the theme to continue collecting responses.

Removing paid question types can affect the responses you've collected, so make sure to export your responses before editing a typeform. Note that if you downgrade to a Free plan from June 20, 2022 onwards, you will have a 14-day waiting period between initiating a download of response data and being able to access the download file once the plan downgrade goes into effect. In this case, it is best to export responses before your prepaid period expires.

What will happen to the other members of my organization after I downgrade or cancel my plan?

If you cancel your subscription, or downgrade to a Basic plan, any additional team seats will be removed after your plan downgrade goes into effect. The users who occupied those seats won’t have access to your organization anymore.

If you downgrade from a plan with a higher number of team seats to a plan with a lower number of team seats, the most recently-added team members will be removed from the organization until the new seat limit is met.

For example, let’s say that your account is on a Business plan, and you have invited four team members to your organization to take advantage of the five total team seats offered. If you downgrade to a Plus plan, which allows three total team seats, the two team members you added most recently will be removed from the organization once the plan downgrade goes into effect.

Can I still access previously collected responses after I downgrade or cancel my plan?

If you are on a paid plan and have canceled your plan, your typeforms and previously collected responses will not be deleted after the plan expires.

The following content applies to all accounts that downgrade to a Free plan from June 20, 2022, onwards:

After your plan downgrade goes into effect, you will have limited access to your response history. The Results panel will only show the 10 most recently-collected responses on your typeform.

Additionally, to view older responses in the Responses tab, or to view a response summary in the Summary tab, you will need to upgrade to a paid plan. To create or share response reports, you will need to upgrade to a paid plan.

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You will need to upgrade to a Business plan to see question-by-question insights, such as drop-off rates.

If you have downgraded to a Free plan and would like to access your typeform’s entire response history, you can initiate a download of all response data by following the guidelines here. You can also initiate a download of a selection of the responses that have remained visible after your downgrade (in other words, your form’s 10 most recent responses).

In either case, your download will be accessible after 14 days. To download responses immediately, you will need to upgrade to a paid plan.

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Have another billing-related question? Check out our Billing & Payments FAQ.

 

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