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Changing or canceling your account plan

Ready to upgrade your plan, collect more answers per month, and get more out of Typeform? Changing your plan is a cinch. Read on to find out how: 

This article has information about Typeform's recent pricing changes - more details here.

Upgrading your plan

1. Log into your account, click the alias in the top left corner, then click Plan & Billing

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Note! Only organization owners can change account plans. If you have been added as a team member to an organization, you will not be able to change the plan linked to the account.

2. Click Change my plan (or Upgrade, if you’re on a Free plan). 

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3. On the next screen, pick the plan level you’d like to change to: Basic, Plus, or Business, as well as the billing frequency (monthly or annually). 

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If you’re looking to stay on your current plan while increasing your monthly responses, you can also choose the new response limit at this step:

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You can view plan prices in different currencies by clicking the currency dropdown menu in the top right of the screen:

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This dropdown menu will only appear if you haven't set a billing address. If you have saved a billing address on your Typeform account, plan prices will automatically appear in the corresponding currency. If you add or change a billing address as part of the payment process, plan prices will also automatically update to the currency that corresponds to that address. For example, if you choose to view prices in euros, then add a billing address in New York, prices will automatically change to US dollars. 

A price summary of your new plan will appear on the right-hand side of the screen. Once you’ve made your selections, click Continue to move on to payment. 

4. After entering payment details, click Pay and upgrade to confirm. Your new plan will be active starting immediately, and you’ll be billed the difference from your previous plan for the current payment period. 

Downgrading or canceling your plan

1. Log into your account, click the alias in the top left corner, and go to Plan & Billing

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2. Click Change my plan

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3. On the next screen, pick the plan level you’d like to change to: Free, Basic, or Plus, as well as the billing frequency (monthly or yearly). If you'd like to cancel your paid plan, choose the Free option; changes will apply at the beginning of the next billing period. If you’re looking to stay on your current plan and decrease your monthly responses, you can also choose the new response limit at this step:

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A price summary of your new plan will appear on the right-hand side of the screen. Once you’ve made your selection, click Continue to move on. 

4. Next, you'll be asked to fill out a short Cancellation survey. This survey helps our team learn more about why you're leaving your plan and how we can improve in the future.

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5. After you finish the survey, you'll be asked to review and accept the changes you’ll see in your plan after the next billing period. Check the checkbox in the right-hand sidebar to confirm you understand your upcoming plan changes. Then, click the black Downgrade button. 

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The downgrade will not go into effect until the end of the paid period. For example, if on Aug 8 you cancel a monthly subscription that was meant to renew on Aug 27, you will still have access to paid features until Aug 27. Your typeforms and the results you have already collected will not be deleted and will still be available after the downgrade goes into effect, although your typeforms may go into Trial mode.

6. Having second thoughts? On your Plan & billing page, you’ll be able to cancel the downgrade before it goes into effect: 

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When you cancel your plan, we'll send you an email confirming the cancellation. If you can't find this email, it might have landed in your spam folder. If you didn't get the email at all, please check the Plan & billing section of your account to make sure that the cancellation was successful. 

 

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