With this feature you can embed, for example, an Opinion Scale, Multiple Choice, Picture Choice or Yes/No question right into an email. This makes sending out something like a Net Promoter Score survey quick and easy.
Typeform is great for collecting feedback. With this feature, when sharing your typeform by email, instead of clicking a link then starting the typeform, people can answer the first question from your email. This makes life easier for respondents, and can therefore help to increase your completion rates.
Here are the question types you can start directly in an email:
- Dropdown
- Long text
- Matrix
- Multiple Choice
- Net Promoter Score®
- Number
- Opinion Scale
- Phone number
- Picture Choice
- Rating
- Ranking
- Short text
- Statement
- Website
- Yes/No
This feature works with email distribution applications like Mailchimp. Everyday email services such as Gmail, Outlook, or Yahoo! Mail do not support this kind of code.
Once the code is in your email distribution app, you can then create your email campaign as usual.
Note! This feature is currently not compatible with Klaviyo. For more information, refer to this article in the Klaviyo Help Center.
Here’s an example of what people will see when they open your email:
When someone answers a question like the NPS® question above in the email, a new tab will open with the complete typeform, and the answer will already be entered.
Note! When the first question of a typeform launched in an email is a text question type, the form will open directly in a new tab.
1. To embed this in an email, open your typeform from your Workspace, and go to the Share panel. Then click Embed in an email.
Want your typeform results to collect information about your respondents? Click here and scroll to the 'Hidden Fields in an email embed' section to learn about combining Hidden Fields with typeforms launched from an email.
2. If your typeform’s first question is not one of the supported question types, or if you have a Welcome Screen, you’ll see a warning:
To fix this, click Go to my typeform, add a valid first question, and republish your typeform. Go back to Share, and this warning will disappear.
3. Click Start embedding, which will open a popup window with the code you need to paste into your email marketing tool.
Click the Copy button.
Adding your code to an email marketing application
5. Go to your email distribution app (we're using MailChimp). Open your email project, and edit the content. Then open the code view by clicking the button highlighted here:
Tips! Results are captured when someone clicks the submit button. If someone clicks a score in the email, but then closes the typeform without hitting submit, the score will not be recorded. Mention this in your email (or the typeform) to encourage people to complete your survey.
Use Hidden Fields in typeforms launched from an email
You can use Hidden Fields to store information about your respondents that you already know, like traffic source or location, right in your typeform's share URL. These Hidden Field values will then show up in your typeform results, making it easy to link answers to respondent segments.
Learn more in this article - just scroll to the 'Hidden Fields in an email embed' section.